Refund Policy
Return Policy
We offer a 07-day return policy, meaning you have 07 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, your item must be unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please reach out to us at tresorofficial2023@gmail.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on where to send your package. Returns sent without prior approval will not be accepted.
For any return-related inquiries, feel free to contact us at tresorofficial2023@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and inform us immediately if you receive a damaged, defective, or incorrect item. We will assess the issue and resolve it as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable. If you’re unsure about whether your item qualifies, please reach out to us.
Exchanges
If you need a different item, the quickest way to get it is to return your original purchase and place a new order once the return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card provider to complete the transaction.